Question 1

What is Veltora Cloud?

Accepted Answer

Veltora Cloud provides guided cloud-backup setup and digital file-protection assistance. We help you set up, organize and understand backups for your devices.

Question 2

Is Veltora Cloud a subscription?

Accepted Answer

No. All current plans are one-time plans. There are no monthly or yearly charges.

Question 3

Are the listed prices one-time?

Accepted Answer

Yes. Essential Backup is $35, Everyday Plus $45, Family & Creator $59 and Total Protection $89 — each one-time.

Question 4

How does the order-request process work?

Accepted Answer

Select a plan, complete the order request form, and submit it. You’ll receive a request reference and can track its status in your dashboard.

Question 5

Do I enter my credit card on the website?

Accepted Answer

No. The order request form never asks for card or payment information.

Question 6

When is my service activated?

Accepted Answer

Submitting a request does not activate service automatically. Your dashboard will show when your request is confirmed and setup instructions are available.

Question 7

How many devices can I add?

Accepted Answer

Essential covers 1 device, Everyday Plus 2, Family & Creator 4 and Total Protection 6.

Question 8

What types of files can I protect?

Accepted Answer

Photos, videos, documents, contacts, personal folders, work files, creative files and business documents.

Question 9

Can I protect photos and videos?

Accepted Answer

Yes. Every plan includes photos; Family & Creator and Total Protection add focused guidance for large photo and video libraries.

Question 10

Can I back up work documents?

Accepted Answer

Yes. Documents are included in every plan, and you can describe your work files in the order request.

Question 11

What happens if I need restore assistance?

Accepted Answer

Open a restore assistance request from your dashboard. We’ll help you check what is available in your backups.

Question 12

Is recovery guaranteed?

Accepted Answer

No. Recovery depends on what was actually backed up and is still available. We’ll always be honest about what’s possible.

Question 13

Can I change my plan?

Accepted Answer

Yes. Contact support or submit a new order request for a different plan. We never upgrade or charge you automatically.

Question 14

How do I contact support?

Accepted Answer

Open a ticket from your dashboard, or use the Contact page if you don’t have an account yet.

Question 15

How do I reset my password?

Accepted Answer

Choose “Forgot password?” on the login page and follow the link we email you.

Question 16

How do I change my language?

Accepted Answer

Use the language selector in the header or footer, or set your preferred language in Dashboard → Settings.

Question 17

How is my personal information handled?

Accepted Answer

We use it only to process your requests and provide support. See our Privacy Policy for full details.

Frequently Asked Questions