Privacy Policy
Last updated: October 1, 2026
Legal review by a qualified professional is recommended before publication.
This policy explains what information we collect, why, and the choices you have.
1. Information you submit
Contact details such as your name, email, phone number and country, and the details you provide in order requests, restore requests and support tickets.
2. Account information
Your login email, a securely hashed password handled by our authentication provider, and your language and communication preferences.
3. Device information you provide
Device names, types and operating systems you choose to describe. We do not access your devices or files.
4. Technical information
Basic technical data such as browser type and log information needed to operate and secure the site.
5. Cookies
We use essential cookies and local storage for login, security and language. Optional cookies are used only with your consent. See our Cookie Policy.
6. Purpose of processing
To create your account, process and track requests, provide support, maintain security and meet legal obligations.
7. Retention
We keep information only as long as needed for these purposes. See our Data Retention Policy.
8. Security
We use encrypted connections and access controls limiting each customer to their own data.
9. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete or object to processing of your information. Contact us to make a request.
10. Third-party providers
We rely on hosting and authentication providers to run the service. We do not sell your personal information.
This website is operated by Veltora Cloud (veltoracloud.com). 4002 Avenue D, Austin, TX 78751, USA.
Questions about this policy? Contact us through the Contact page or your dashboard support area. Contact