Guided Setup
A clear checklist and, depending on your plan, remote or hands-on assistance to configure backups correctly.
Features Built Around Clarity
Every feature is designed to make backups understandable — not to overwhelm you.
Multi-Device Organization
Keep a tidy record of every phone, tablet, laptop and desktop covered by your plan.
Photo & Video Backup Guidance
Practical advice for large media libraries, including what to prioritize and how to keep libraries tidy.
Document Protection Guidance
Make sure important personal, school and work documents are included in your backup.
Continuous Folder Backup Guidance
Available on Family & Creator and Total Protection: guidance for keeping selected folders continuously backed up.
Restore Assistance
Request help locating and restoring files from the backups you have available.
Setup Checklist
Track each setup step from Not Started to Completed with a simple progress bar.
Backup Status Tracking
See each device’s setup and backup status at a glance in your dashboard.
Support Access
Open tickets, follow conversations and link them to your order requests.
Multilingual Experience
Use the full site and dashboard in English, French, Spanish, German, Dutch or Portuguese.
Customer Dashboard
Your plan, requests, devices, restore requests and support — organized in one place.