Account Security
Accounts are protected by a password you choose, with optional Google sign-in. Sessions can be ended at any time by logging out.
Security & Privacy
How we approach protecting your account and the information you share with us.
Data Handling
We collect only the information needed to process your request and provide support, such as contact details and device descriptions. We don’t ask for your files or device passwords.
Secure Connections
All pages and account traffic use encrypted HTTPS connections.
Access Controls
Server-side access rules ensure each customer can only see their own requests, devices, tickets and profile.
Password Security
Passwords are never stored in plain text. They are handled by our authentication provider using industry-standard hashing.
Privacy Principles
We use your information to deliver the service you requested, never sell it, and explain your choices in our Privacy Policy.
Operational Security
Access to internal systems is limited to people who need it to support customers.
Customer Responsibilities
Use a unique, strong password, keep your devices updated, and never share login details — our team will never ask for your password.
Security Reporting
If you believe you’ve found a security issue, please contact us through the Contact page and choose the Privacy category.
No online service can promise absolute security. We describe our practices factually and do not claim certifications we haven’t obtained.